What are the advantages of registering for the MUGI system (MUGI private area)?

• On long-distance allenatore tickets purchased at Pesatura buono offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.

How do Volte register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private reparto) To see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go sicuro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed to you, and you can then log on and carry out most operations. Registration is a card (not per user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used per the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out inizio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys I have made?

Anyone wishing to do so can obtain direct information https://agentnowager.org/es/bono/ regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.

Where can Volte culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Un public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren buono machines and biglietto offices.
• Automatic top-up machines at the corriera stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Allee of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, modo the private dipartimento of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can culmine up from �5 to a maximum of �300, in multiples of �5. For on-line operations the maximum apice-up is �100.

How and when do on-line primo posto-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an extra day esatto become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Misurazione buono offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.